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Flight Compensation

Compensation Values
Per Passenger
Up to 1,500 Km
delayed more than 3hrs
Per Passenger
From 1,500 – 3,000Km
delayed more than 3hrs
Per Passenger
More than 3,500Km
delayed more than 4hrs
Flight Compensation: A Few Things You Need to Know

Flight delays can be a real hassle, costing you both time and money. But did you know that thanks to EU rule 261/2004, you’re often able to claim late Flight Compensation? It turns out that if your flight is delayed by more than three hours or cancelled, then you’re entitled to European flight delay compensation, ranging between £110 (€125) to £520 (€600), depending on the severity of the case. What’s more, we can handle your flight compensation claim on a no win no fee basis.The Rules Of Flight Delay Compensation. Of course, there are rules for when you can claim. Here they are in all their glory.

Rule #1: It’s Only For EU-regulated Flights

What exactly is an “EU-regulated” flight? Well, according to the European Commission, it’s either any flight that departed from an EU airport, regardless of where that flight ended up or any flight where an EU airline lands at an EU airport. So, for instance, if you were on a Virgin flight from Toronto to London and the flight was delayed by more than three hours, you’d still be entitled to delayed flight compensation since Virgin is an EU airline. If, however, you took the same route using Qatar Airways, you wouldn’t be covered.

Rule #2: It Has To Be The Airline’s Fault

The EU261/2004 ruling has exclusions which prevents airlines form having to pay flight compensation if the delays or cancellations were caused by extraordinary circumstances which were out of the airlines control. As a result, delayed passengers can’t claim flight compensation when aeroplanes are grounded because of strikes, political unrest, terrorist attacks or extreme weather conditions such as erupting volcanoes in Iceland. The European Commission has a whole raft of what it calls “interpretive guidelines” which detail what constitutes whether something is the airline’s fault or not, but many of these aren’t legally binding on the airlines. The bottom line is that if aeroplanes are grounded by the weather or some other event outside of the airlines control it will usually fall under “extraordinary circumstances” which will prevent you from making a flight compensation claim.

Rule #3: Delays Must Be More Than Three Hours

The EU gives airlines a grace period of three hours before it permits consumers to claim EU Flight Compensation.It’s important to note these delays are calculated however. Delays aren’t measured by when you leave, they’re measured by when you arrive at your destination. Suppose, for instance, a flight is chartered from Paris to Madrid. The flight is expected to leave Paris at 15:00 and arrive in Madrid at 17:30, but because of a delay, it leaves Paris at 18:30 and arrives in Madrid at 20:20. Even though it left Paris 3 hours and 30 minutes late, passengers cannot claim for flight compensation because it arrived in Madrid only 2 hours and 50 minutes late, 10 minutes before the cut-off.

It’s worth noting that EU flight compensation is also based on the length of the delay and not on how much you paid for your seat. The longer the delay, the more compensation you get, up to a fixed value. Ryanair, Easyjet and British Airways delayed flight compensation is, therefore, limited.

The amount of compensation you get paid also depends on the length of the flight itself. For instance, compensation on London to Paris flights (less than 1500km) is less than flight compensation on longer distance EU flights, say from Dublin to Athens (1500 – 3500km).

If the flight is cancelled, the rules are different. Flight cancellation compensation entitles you to either a full refund or a new flight, no matter what the cause of the cancellation.

Rule #4: Just Because The Airline Says “No” Doesn’t Mean You Can’t Claim

You would hope that after your delay, making a claim would be easy. But sometimes airlines will reject your claim. The good news is that this isn’t the end of the process if you don’t want it to be. You can still apply for flight compensation by going to the relevant regulator or ombudsman in your country and filing with them.

Whom you approach, of course, depends on which airline you flew with and where you went. For many airlines, making a late or cancelled flight compensation claim is free. However, four airlines – Easyjet, Thomson. British Airways and Thomas Cook – now charge a £25 (€30) fee if your application is unsuccessful.

Most people stop trying to get compensation if their claim through the regulator doesn’t yield results. However, if you feel that you have exceptional circumstances, you might consider taking your claim all the way to court.


We are Flight Compensation experts and have successfully processed claims against various airlines where passengers were first rejected. If you feel that you have a valid EU Flight Compensation Claim then contact us a free no obligation of your case and learn more about our no win no fee service.

Why Use Us?
  • No Win No Fee
  • Free Review
  • No Upfront Costs
  • Expert Claims Handlers
  • Specialist Legal Team

We specialise in Flight Delay Claims which enables us to handle your case quickly and efficiently. Once you contact us we can easily identify if you are eligible for Flight Compensation and can engage on your case immediately if required. Below is a breakdown of our process.
  • Call us or request a call back. One of our dedicated flight delays will assess your case in minutes and start your claim immediately if required.
    Contact Us
  • Our Flight Compensation process is streamlined to ensure your case is resolved as quickly as possible. Our documentation can be signed and completed online to speed up the process.
  • Once we have all relevant details our claims team will engage with your airline, fight your case and negotiate the maximum settlement on your behalf.
  • Claims are usually resolved in less than 3 months. You can rest assured we will always do everything in our power to have your case settled as quickly as possible.
    Case Settled