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Flight Delay Claims

Compensation Values
Per Passenger
Up to 1,500 Km
delayed more than 3hrs
Per Passenger
From 1,500 – 3,000Km
delayed more than 3hrs
Per Passenger
More than 3,500Km
delayed more than 4hrs

Flight Delay Claims Compensation – What You Need To Know

Flight delays are a major problem for people travelling across Europe. In response, the European Commission has introduced EU rule 261/2004 which permits passengers to claim compensation if their flight is delayed for more than three hours. The idea behind this regulation is to make sure that passengers get the compensation they deserve from the airline. Could you be owed money for being delayed?

Who Can Make A Flight Delay Claim? 

According to the rules set out by the European Commission, only certain categories of delays are covered. Knowing whether your flight falls into these categories is essential for figuring out whether you have a valid claim. If your flight does, then you could be owed money by the airline.

To make a flight delay claim, your flight must be EU-regulated.

EU-regulated applies to two categories of flights: either flights which took off from an EU airport or EU airline flights which landed at an EU airport. This means that every flight from EU airports is covered by the EU regulations, regardless of where the airline is based. However, non-EU airline flights that land at EU airports are not covered.

Take a look at the following examples of different flights.

  1. If you took off from Paris on an Air France plane to Malaga, then you would be entitled to compensation, since you took off from an EU airport on an EU-based airline.
  1. If you took off from Gatwick on a Qatar Airways flight to Dubai, you would still be covered because you took off from an EU airport, even though Qatar Airways isn’t an EU-based airline.
  1. If you took off from New York on a British Airways flight that landed in Dublin, then you would be covered since Dublin is an EU airport, and British Airways is an EU-based company.
  1. If you took off from Los Angeles on an American Airlines flight to Paris but were delayed, you wouldn’t be able to claim compensation under the EU 261/2004 rules since American Airlines is not an EU-based company.

Your Claim Must Be For A Flight After 2011

To make a claim for a flight delay, the delay must have occurred after 2011. The reason for this is due to a law called a “statute of limitations” – a legal device that sets a maximum time period within which legal proceedings can commence. In England, Wales and Northern Ireland, the statute of limitations is six years, meaning that claims made this year can only go back as far as 2011. This means that you can’t make a claim for a delayed flight in, say, 2008.

Despite the six-year statute of limitations, airlines can still make it tricky for customers to seek compensation. For instance, Thomson began rejecting claims for flights more than two years ago, telling them that the company only processes recent claims. Eventually, the case went to the High Court, and Thomson lost, but it showed that dealing with airlines can be difficult. This is why passengers who feel that they have a valid claim need to approach flight delay compensation experts like Flights Compensation. 

The Delay Must Not Be The Airline’s Fault

To claim compensation for a delay, the delay must be the airline’s fault.

Some scenarios are out of the airline’s hands. These include things like inclement weather (although this is not always the case since snow conditions might be expected near ski resorts), political issues, air traffic management decisions and problems to do with the aircraft that are outside of the airline’s control, like manufacturing defects.

Examples of situations in which you could get compensation are when the delay is clearly the airline’s fault. These include situations in which the crew or the pilot is late, the airline cancels a flight because they underbooked, the airline doesn’t submit its documentation on time, or where there are technical problems with the aircraft caused by something routine, like component wear and tear.

The Delay Must Be More Than Three Hours

Finally, delays must be more than three hours to make a claim. Delays are calculated by when you arrive at your destination, not when you leave. This means that you can only make a claim if the plane lands more than three hours later than scheduled.

Knowing whether you have a claim can be tricky. Most of us wouldn’t know whether the plane was delayed for technical reasons to do with manufacturing defects or reasons having to do with maintenance by the airline. This is why it is a good idea to find an expert who can help you make your case and get the compensation you deserve.

Want to know if you have a valid flights Compensation Claim?

To find out if you are eligible for Flights Compensation please contact us for a free no obligation review. You could be owed up to €600/£510 per passenger which we can help you reclaim using our specialist no win no fee process.

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Airline passengers within the EU are protected by a Supreme Court ruling. If you have suffered at the hands of an airline you could be eligible to claim Flight Compensation up to €600 per passenger for:
Why Use Us?
  • No Win No Fee
  • Free Review
  • No Upfront Costs
  • Expert Claims Handlers
  • Specialist Legal Team

We specialise in Flight Delay Claims which enables us to handle your case quickly and efficiently. Once you contact us we can easily identify if you are eligible for Flight Compensation and can engage on your case immediately if required. Below is a breakdown of our process.
  • Call us or request a call back. One of our dedicated flight delays will assess your case in minutes and start your claim immediately if required.
    Contact Us
  • Our Flight Compensation process is streamlined to ensure your case is resolved as quickly as possible. Our documentation can be signed and completed online to speed up the process.
  • Once we have all relevant details our claims team will engage with your airline, fight your case and negotiate the maximum settlement on your behalf.
  • Claims are usually resolved in less than 3 months. You can rest assured we will always do everything in our power to have your case settled as quickly as possible.
    Case Settled